Our Seasonal Harvest
Handpicked, sorted and packaged with love from our farm to your table!
Our Promise to you
Our products are a reflection of the farm’s grounding in harvesting only mother nature’s natural goodness.
choice grade
all natural
no added sugar
tree ripened
Delivery information
We deliver across South Africa. Shipping rate is calculated upon checkout based on your delivery address.
CHECKOUT
Add to cart and proceed to checkout where your shipping rate will be calculated based on your delivery address.
PROCESSING
We’ve received your order,
and our team is preparing
your goods for delivery.
Shipping
Your goods are on the way!
We’ll keep you updated on
your estimated delivery time.
Returns, Exchanges
& cancellations
Exchanges
If you are not 100% happy with your unused purchase, please return it to us within 14 days of receiving it for an exchange or refund. It must be returned in its original packaging, and will be at your own cost. Once we have received your return, and inspected it, we will refund you or do an exchange depending on your preference.
Damaged / Defective Items
It is the policy of Matumi Orchards to ensure that all goods are supplied to our customers in perfect condition and that every precaution is taken to protect the integrity of every product we sell.
If you received your goods in a damaged or broken state, we will collect and exchange the damaged item(s) without charge to you provided you notify us about the damaged item(s) within 14 days of taking the delivery.
Incorrect Items
If we have sent you an incorrect item, please notify us as soon as possible or within 14 days of receiving it. We will collect the incorrect item, and replace it with the correct one. Alternatively, we will collect the incorrect item, and refund you.
Order cancellations and changes
All cancellations or amendments (including the delivery date) on your order needs to be submitted before 14:00 on the day before the scheduled delivery and can be done by emailing us, or by giving us a call on +27 (083) 788 1661.
Should you cancel or change the delivery date after the 14:00 cut-off time, there will be a penalty charge applicable.
Courier order cancellations and changes
All cancellations or amendments on your courier orders need to be submitted before the order has been shipped and can be done by emailing us, or by giving us a call on +27 (083) 788 1661.
Should you cancel or change the delivery date after the order has been shipped, there will be a penalty charge applicable.